Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you make a purchase, create an account, subscribe to updates, or contact us for support. This may include your name, email address, phone number, shipping address, billing details, academic affiliation, and any information you choose to submit in forms or support requests.

We also collect order-related information such as the products you purchased, the amount paid, delivery destination, and payment reference numbers needed to process and confirm your order.

2. How We Use Information

The information we collect is used to process your transactions, deliver physical publications, communicate with you regarding your orders, and improve our platform.

We use your information to send order confirmations, shipping updates, payment receipts, and delivery-related notices. For printed goods, we use your shipping details to prepare and send your order through the appropriate courier or delivery partner.

3. How We Share Information

We do not sell your personal information. We may share necessary details with trusted third parties to facilitate our services, such as our payment processor (Paysera) for handling transactions securely, and courier services for delivering physical books.

We may also share information with technical service providers that help operate our website, store files, send emails, or secure our infrastructure. These providers are only given the information necessary to perform their services.

4. Payment Processing

Payments are handled by our payment processor, Paysera. When you complete checkout, certain transaction details are transmitted to Paysera so the payment can be authorized, verified, and matched to your order. We do not store your card number on our servers.

5. Delivery and Fulfillment Data

If you order physical goods, we use your shipping name, address, email, and contact details to fulfill and deliver the order. This data may be shared with the courier or shipping provider responsible for delivery.

We retain shipment and order information as needed to manage delivery issues, returns, refunds, and accounting obligations.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Access to personal data is limited to personnel and service providers who need it to operate the business, process orders, or provide support.

7. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, resolving disputes, and meeting legal or accounting requirements.

8. Your Rights

You have the right to access, update, or request deletion of your personal information. Please contact us if you wish to exercise these rights.

Depending on your location, you may also have the right to object to certain processing, request correction of inaccurate information, or request a copy of the data we hold about you.

9. Cookies and Analytics

We currently do not use cookies or third-party analytics tools on our website. If this changes in the future, we will update this Privacy Policy to reflect the use of cookies and analytics, including how you can manage your preferences.

If you have any questions about our use of cookies or analytics, please contact us for more information.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is used, contact us through the support details provided at https://www.presstem.com/contact.