Terms of Service

1. Introduction

Welcome to Press STEM (presstem.com), an online academic publishing platform specializing in Science, Technology, Engineering, and Mathematics (STEM). By accessing or using our platform, you agree to comply with and be bound by these Terms of Service.

2. Products

We offer publications including books, monographs, university textbooks, research papers, journals, and K-12 educational materials. These are available in both digital (PDF/eBook) and physical (printed) formats.

3. Ordering and Payment

All payments are processed securely through our payment processor, Paysera. Orders are processed only after payment confirmation. The final order total shown at checkout includes the selected publication price and any applicable delivery charges.

If payment is not confirmed, the order is not considered complete and we are not required to reserve stock or begin fulfillment.

4. Shipping and Delivery of Physical Goods

This section applies to printed books and any other physical goods sold through PresSTEM.

Once an order is confirmed, we prepare it for shipment and dispatch it to the shipping address provided by the customer. Delivery times depend on destination, order volume, carrier availability, and customs or transit conditions outside our control.

Physical Copies: Shipped via courier. Expected delivery times are 3-5 business days for orders within Kosovo, and 10-20 business days for international orders. These are estimates and not guaranteed delivery dates.

We are not responsible for delays caused by carriers, incorrect delivery details provided by the customer, force majeure events, customs checks, or other circumstances beyond our reasonable control.

Risk of loss passes to the customer once the goods are handed over to the carrier, unless mandatory consumer law in the customer's jurisdiction requires a different rule.

5. Returns and Refunds for Physical Goods

Customers may request a return or replacement if a physical item arrives damaged, faulty, or materially different from the item ordered.

Return requests should be submitted within 14 days of delivery and should include the order number, a description of the issue, and clear photos where relevant. If a return is approved, we will explain the return method and next steps.

If the return is approved because of our error or a damaged item, we will cover the reasonable return or replacement cost. If the return is due to customer error or a change of mind, return shipping costs may be the customer's responsibility where permitted by law.

6. Refunds for Physical Copies

Refunds or replacements are accepted within 14 days of delivery if the product arrives damaged or incorrect.

Where a refund is approved, it will be issued using the original payment method whenever possible and within a reasonable time after verification of the claim.

7. Cancellations

Orders may only be cancelled before they are dispatched. Once fulfillment has started, cancellation may no longer be possible.

8. Customer Support

For delivery, return, refund, or order issues, contact us at the support details listed on the website. Please include your order number and a clear explanation of the issue so we can respond promptly.

9. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with the revised effective date.